An immersive, deck-building tabletop game from the creators of Here to Slay and Casting Shadows.
Latest Updates from Our Project:
100% shipped!* (+48 hours left to respond to the Wooden Erosion Token survey!)
6 months ago
– Mon, Jul 22, 2024 at 02:58:56 PM
Hello :)
We’re thrilled to finally announce that we have officially shipped 100% of orders*, including all EU and UK orders, replacement orders, and late pledges!!!! 🎉🎉🎉
*There are a handful of orders that we cannot ship at this time because they are either missing information, or no carriers to which we have access are delivering to those parts of the world. This impacts a total of 18 pledges, and we are already in contact with those backers to figure out the best solutions.
All other orders should have tracking information available in BackerKit. You can check the status of your pledge by signing into BackerKit and going to https://www.backerkit.com/c/users/pledges. (If you haven’t received your order, have not been contacted already, and don’t see a tracking link in BackerKit, you can contact our team by email at [email protected] or by visiting https://unstablegames.com/pages/contact)
We’re also working on wrapping up all of the surveys about the wooden erosion tokens. We sent surveys to all impacted backers via email in April and June, and posted an update about it earlier this month. Now, we’re ready to place the order for replacement tokens so we’re giving you 48 more hours to fill out a survey if you haven’t already! If you do not fill out a survey by July 24, 2024 at 11:59 pm CT, you will be automatically opted into the $5 add-on credit toward our next campaign.
As a reminder, we had intended for the tokens to represent 1 erosion on one side and 3 erosion on the other, but instead we produced them with the same symbol on both sides. While exploring ways to resolve the issue, we found that many of you who were impacted preferred different solutions. To accommodate this, we decided to create a survey that offers two options:
A $5 add-on credit toward our next campaign
A replacement of the wooden erosion tokens
(If you haven’t received your order yet and can’t make this decision, we will be producing some additional units in case you get your game and decide you want the physical tokens. If this happens to you, contact our team after you receive your package to let them know.)
Thank you so much for your patience as we figured out the best way to navigate the shipping issues we faced during this campaign. It has been such a delight to see so many of you enjoying the game already! If you're looking for forums outside of Kickstarter to talk strategy or just share your enthusiasm, check out the fan run Facebook Group and Discord.
Ramy
<3
Almost!! There!! (Wooden Token + Fulfillment Updates)
6 months ago
– Fri, Jul 05, 2024 at 03:10:48 PM
Hello!
We have 2 main topics to discuss today: wooden erosion tokens + shipping updates. We’re going to start with the erosion tokens, but if you are waiting on information about your package, you can scroll down to see the shipping information below :)
Erosion Token Survey
Let’s start with the background as a recap: within a few days of starting fulfillment for our Command of Nature project, some backers started reporting that the wooden erosion tokens were misprinted. We had intended for them to represent 1 erosion on one side and 3 erosion on the other, but instead we produced them with 1 erosion on both sides.
While exploring ways to resolve the issue, we found that many of you who were affected by this misprint preferred different solutions. To accommodate this, we decided to offer two options:
A $5 add-on credit toward our next campaign
A replacement of the wooden erosion tokens
We sent out a survey via email in April and followed up with another in June, but we are still waiting to hear from the majority of impacted backers! We also noticed that, for various reasons, not all of the surveys were being delivered, so we wanted to also send the link directly in this update as well to guarantee we are reaching the largest number of backers possible.
Note: Please don’t fill out this form if your pledge did not contain wooden tokens or if you have already responded to a survey with your choice. We will be cross-referencing with the email address you used to back Command of Nature, so please make sure to double-check that you list the correct email there.
For some backers, the wooden erosion token issue might not be a big deal. They are still usable in gameplay, and the chipboard tokens provided with the expansion are a good backup option. Since a lot of backers didn’t add these to their pledge (but, rather, they were included as a “freebie” with higher tiers), a $5 add-on credit in the future might be a better option. If this is you, choose option 1!
For other backers, the wooden tokens make a big difference in the experience of playing the game. If this is you, choose option 2! We’ll follow up with details on the timeline and to re-confirm your address, but this will allow us to make our production plans to get more wooden erosion tokens that we can ship out as a replacement.
We also recognize that backers in the EU and UK (as well as a few other backers) may not have received their orders yet and won’t be able to fully make this decision. If that’s you, rest assured that we will be producing some additional units in case you get your game and decide you want the physical tokens.
Fulfillment Updates
We’ve been making great progress getting Europe/UK backers their long awaited pledges over the last few weeks! If you’re still waiting on your order (or you’re just curious about how things are going), here’s where we’re at:
UK: Fulfillment is officially underway in the UK 🎉🎉🎉 GamesQuest is making strides, and going into the weekend there are only 448 orders left to ship out! Based on trends we’ve seen, we’re anticipating shipping to wrap up in a little over 1 week.
Europe: We are very close to finishing fulfillment in Europe 😭 There are only 139 orders left to ship out and our team is monitoring progress daily until it’s complete. As of right now, we’re expecting this to wrap up next week!
Note: We will continue sending out email updates to impacted backers until shipping in your region is complete!
Plushie Keychains When Command of Nature pledges were making their way through customs to our European fulfillment partner, an issue was found with the classification of the Plushie Keychains. As a result, we had to remove those from the container in order for it to clear customs. If you live in Europe and ordered Plushie Keychains with your Command of Nature pledge, your order will be delivered in two separate shipments! The first shipment containing the bulk of your pledge should already have arrived (or soon be on its way) from our fulfillment partner's warehouse. The second, containing your Plushie Keychains, will be shipped from our warehouse in the United States. We plan to begin shipping these keychains next week!
Overall Progress We’ve focused the majority of recent updates on Europe/UK fulfillment, so I want to take a moment to acknowledge where we’re at following the initial fulfillment wave!
Over 90% of all pledges have shipped at this point (including late surveys, address changes, etc.) 🤩🤩🤩
Most of the late pledges & late surveys have been completed at this point. We will continue working through them in the coming weeks.
We have also completed 75% of the replacement requests out of our facility in St. Louis so far for packages and items that arrived damaged.
Next week, we will begin processing replacements for the rest of the world! (For Europe/UK, any required replacements and late pledges will ship out after standard fulfillment is complete).
Over the next weeks, I’ll be continuing communications with backers in the UK and Europe about the progress we’re making fulfilling their orders! Fingers crossed that the next Kickstarter Update I post will be celebrating the end of fulfillment 🤞🏽 If you have any questions, comments, concerns, or just want to share your excitement for Command of Nature – you can reach our team via email ([email protected]) or through the contact form on our website: https://unstablegames.com/pages/contact <3
The end is nigh!
Ramy
<3
Weekly fulfillment update (6/8-6/14): an uphill battle (but we’re gonna keep fighting!)
7 months ago
– Fri, Jun 14, 2024 at 04:38:58 PM
Hello,
Reporting back with your weekly Command of Nature fulfillment update! Before we get into updates by region, I want to acknowledge the comments we’ve seen on previous updates from backers in “completed regions” that have not yet received their order or tracking. This is something we are aware of and are taking action on with the help of our international fulfillment partners! If you live in the US, Canada, South America, Australia, or New Zealand and have NOT received your order or a tracking number first check the status of your pledge by signing into BackerKit and going to https://www.backerkit.com/c/users/pledges. If your order has not been shipped, please contact our team by emailing [email protected] or by visiting https://unstablegames.com/pages/contact so we can look into this for you. <3
For the rest of you (Asia, Europe, UK), here are your updates:
Asia: Last week there were 8 orders with address/courier issues, but we’re now down to just 4! We’re in the process of resolving those and will update you all as progress is made. There were 183 additional orders that confirmed their addresses after the lockdown in December 2023. If you’re one of those backers, your order should be on its way to you soon! I should have more information soon.
Europe: Last week your orders began shipping out from our fulfillment partner’s warehouse! We have not been successful in our efforts to expedite shipping, but we’re making progress with every passing day. In the last week, 1,254 pledges have been shipped all around Europe with 2,600 remaining. The number of orders that go out daily varies, so I’m hesitant to make any predictions on when we’ll finish fulfilling your orders. We’ve explored every possible avenue to maximize the number of orders that go out per week, but we are unfortunately limited in the actions we can take since these are shipping from a fulfillment partner. At the current pace, it’s looking like shipping those orders will continue for the remainder of June. I’m looking forward to counting down with you all over the upcoming weeks!
UK: We’re making progress in baby steps. If all goes well, our fulfillment partner (GamesQuest) will at least begin receiving inventory before the end of June 😮💨 Heavy emphasis on “if all goes well” …we’re keeping our fingers crossed and will provide clearer timelines as soon as we have them.
When we started posting weekly updates, we did not anticipate that the following month would be filled with so many additional hurdles and challenges. This has left us sounding like a broken record week-over-week as we make (slow) incremental progress. We’ve replaced our initial optimism with a more realistic view as we’ve gotten clearer information, and from here we’ll be providing these weekly updates via email to impacted backers to avoid spamming those who already have received their orders! If you’re in Europe/UK, you can expect to receive updates from [email protected] every Friday until your package has shipped.
For peace of mind, I still plan on providing updates here when we have significant updates to share.
As you all continue to receive your orders, an uptick in backers have reached out to us asking about scratches on the acrylic standees they received with their pledge. There is a very very thin protective plastic film on both sides of each standee to protect them from scratches during production and shipping! It’s very easy to miss, and that’s been the culprit in most of the reported cases so far.
If you’ve removed the plastic film and find that your acrylic standees are damaged, contact us by email [email protected] or via the form on our website https://unstablegames.com/pages/contact so that we can coordinate getting you a replacement!
I really appreciate the patience and understanding we’ve received from so many of you as our team works to wrap up this Kickstarter. We’re already implementing a lot of our learnings from these last few months into our organization and processes so we can better avoid these challenges in the future.
Until the next update
<3
Weekly fulfillment update (6/1-6/7): progress + sand token updates
7 months ago
– Fri, Jun 07, 2024 at 03:52:37 PM
Hi everyone,
In last week’s fulfillment update we delivered some less than ideal news about shipping progress for our backers in Europe and the UK. I tried my best to give you as much insight as possible into the hurdles we’ve been facing, and the overwhelmingly positive response the update received has reaffirmed yet again that we really do have the best community 🥹
To recap the progress we’ve made – if you live in the US, Canada, South America, Africa, Australia, or New Zealand, all of your orders have shipped! 🎉 As a reminder, this only applies to backers who completed their surveys on time – for those of you who submitted late, we’re still working on mailing out your pledges (some have shipped, but not all).
As for the rest of the world (you know who you are by now lol), here’s where we’re at with getting your pledges out the door:
Asia: (almost) All of your pledges have been shipped! There are still 8 orders with courier issues that we’re in the process of resolving. For everyone else, please double check that you received your tracking if you haven’t received your package yet!
Europe: ORDERS (FINALLY) BEGAN SHIPPING THIS WEEK!! We’re continuing to explore ways we can expedite fulfillment for you, even just by a few days. But with nothing set in stone, I want to be careful about making promises I’m not confident we can deliver on. That being said, I’ll continue providing weekly status updates until we’ve shipped out every package. <3
UK: The container is making progress, but it has not yet received the final 👍🏽 from Customs. We are cautiously optimistic based on our progress this week that we will see movement soon, but until orders are officially shipping out we’re going to remain skeptical. As soon as I have good news here, you all will be the first to know!
Let’s also talk about wooden tokens! We sent out a survey a couple of months ago to collect preliminary information from impacted backers about how they’d like us to handle the misprinted wooden tokens. In that survey, we gave 3 options:
Replace my tokens with a corrected set
Give me a credit
Ask me again in June
It’s now June! And next week, we’ll be sending out a survey to everyone who asked to wait (or who did not answer the first time) to collect final counts to inform production on replacement wooden tokens. For backers in Europe and the UK, we will wait to send out your surveys since we know you have not received your packages yet, and we will produce enough extra to make sure everyone has the option once you do get your package and decide (so that we don’t delay production on these replacements further). We also will be making some additional quantities for any backers who do not see the survey or respond later to be safe.
Updates will likely be a bit shorter over the next few weeks as we inch towards the finish line. If you have any questions, comments, or concerns – our inbox is always open for your woes. Email [email protected] or fill out the support form at https://unstablegames.com/pages/contact and the team can lend you a helping hand!
See ya in a week :)
Weekly fulfillment update (5/26-5/31): the fight continues
8 months ago
– Fri, May 31, 2024 at 05:27:17 PM
Hello!
I’m back with more fulfillment updates for you, and the news is definitely a mixed bag. I bolded the names of each region to make it easy for you to navigate to what’s most relevant for you.
Let’s start with the good news first – US, Canada, Africa, Australia, and New Zealand are all either already finished or on track to finish shipping today! This represents around 75% of all backers in total :) Please note this applies to backers who completed their surveys on time- for those who submitted late, we are working through pledges (and some have shipped but not all).
For the rest of the world, here are your shipping status updates (this is where the not-so-good news begins, in progressively “less good” order):
Asia: Our fulfillment partner encountered a small hurdle this week, so our original estimate of completion today has now been pushed out to Monday with a couple of caveats. There are 8 orders experiencing courier issues that we are working to resolve, and an additional 4 that will need to be shipped with items missing (and the other items will ship in a separate package from our warehouse in the US). All but 183 orders have been shipped so far, and the remaining orders should be shipped by end of day Monday.
Europe: I hate over-promising and under-delivering, but I have to unfortunately walk back this expectation one more time. Since our last update, we were hit with another paperwork change that further delayed the containers, but we can confirm the container of games has officially been received by our fulfillment partner and shipping will start on Monday. They are now estimating 3 additional weeks for fulfillment, which means all orders would go out before the end of June (but not by end of the first week of June as I had previously stated). We are looking at every option we have at this point to get these orders out the door faster, even by just a few days, but we at least are in a place to start fulfilling orders, which is a major win after having the containers stuck for over 2 months.
UK: This is truly just 🫠 We had to change fulfillment partners, have been pushing daily on this container to try to get it through, and have been staying on top of all paperwork requirements. We thought this container was good to go for release, but we were hit with another surprise delay and it continues to be held up. This is our 7th Kickstarter project, and we’ve never encountered anything even close to this before. We have brought in outside experts and every partner we’ve ever worked with to look for any possible solutions to move this through faster, and we’re doing everything we can. I am hesitant to commit to a date given the rollercoaster this has been, but we will inform you as soon as this container is good for shipment (and we are preemptively identifying all ways to set up the plan for max efficiency on fulfillment as soon as our fulfillment partner receives the goods). The best I can offer at this point is consistent updates on progress, and it will be a glorious day as soon as we are able to begin fulfillment of these orders. I am hoping to have a much clearer picture and time estimates by the end of next week.
While international shipping challenges are largely unpredictable, there are a lot of lessons we are documenting for future projects to ensure better contingency plans and smoother delivery worldwide. We are also exploring alternative fulfillment partners for our next campaign - this was our first attempt at using one partner (who came highly recommended) for all international shipping, and it’s become clear that a partner with expertise specifically in EU/UK regulations is a must for future campaigns. We are navigating this situation and making shifts as quickly as we possibly can, but the likelihood of hitting 100% of packages delivered before the end of June as initially promised on the campaign is looking pretty slim at this point given the continued unknowns with the UK container.
I also want to sincerely apologize for the shifting timelines – especially to our friends in Europe and the UK. The entire purpose of posting weekly updates was to give you a crystal clear view into where we’re at in the fulfillment process and to set realistic expectations of when you can expect your pledge. Backtracking on proposed timelines (like I’m doing in this update) is the antithesis of the promise I made when we first began experiencing these challenges. I’m sorry not only for the delays, but also for the added layer of frustration I’ve caused by providing information that turned out to be overly optimistic.
With that in mind, I’m still committed to continuing with weekly updates and context into what’s going on behind the scenes. Our team is working incredibly hard to resolve issues as they arise, and as a result – I hope to have better news for those of you in the affected regions soon.
In the meantime, if you have any questions, leave a comment below or email [email protected] and we’ll help you out! And in the next update, I’ll provide more information on the next steps with the wooden tokens- while resolving these container challenges, we have not lost sight of that piece of the puzzle.
